BPO Telecaller

10,000 - 16,000 /month

Kochar Infotech Limited

VIP Haldiram, Kolkata

Freshers in Customer Support / TeleCaller

25 Openings

Full Time/Part Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Description

We are looking for a BPO Telecaller to join our team at Kochar Infotech Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹10,000 - ₹16,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Both Customer Support / TeleCaller job for candidates with Freshers.

More about this BPO Telecaller job

What skills and experience do you need for this BPO Telecaller job?
Ans : To apply for this BPO Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process along.
What is the salary and job type for this role?
Ans : The salary for this BPO Telecaller job ranges between ₹10,000-₹16,000 per month. This is a Both job.
What shift and timings does this job follow?
Ans : This BPO Telecaller job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in VIP Haldiram, Kolkata.
How many vacancies are there for this BPO Telecaller job?
Ans : There are 25 vacancies for this BPO Telecaller role.
Is this job open for all genders?
Ans : Yes, this BPO Telecaller job is open for both male and female candidates.
What are the key responsibilities of this BPO Telecaller job?
Ans : As a BPO Telecaller, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this BPO Telecaller position is VIP Haldiram, Kolkata.
Who is the right fit for this BPO Telecaller job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process is the right fit for this BPO Telecaller job.
What makes this BPO Telecaller job a good opportunity?
Ans : This BPO Telecaller job is a good opportunity as it offers a salary between ₹10,000-₹16,000 per month. This is a Both job and has 25 openings.