BPO Telecaller

25,000 - 35,000 /month

Infinite Group

Akathiyoor, Thrissur

6 - 36 months Experience in Customer Support / TeleCaller

69 Openings

Full Time

Contract

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Languages: Tamil

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance

Internet Connection, PAN Card, Aadhar Card, Bank Account, DRA Certificate

Job Description

We are looking for a BPO Telecaller to join our team at Infinite Group. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25000 - ₹35000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this BPO Telecaller job

What qualifications and experience are required for this BPO Telecaller position?
Ans : Candidates should have a 12th Pass and above qualification with 1-3 years of experience and skills like Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this BPO Telecaller job ranges between ₹25,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This BPO Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Akathiyoor, Thrissur.
How many openings are available for this position?
Ans : There are 69 openings available for this position.
Is this job open for all genders?
Ans : Yes, this BPO Telecaller job is open for both male and female candidates.
What are the key responsibilities of this BPO Telecaller job?
Ans : As a BPO Telecaller, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This BPO Telecaller job is located in Akathiyoor, Thrissur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 1-3 years of experience is ideal for this BPO Telecaller job.
Why should you apply for this BPO Telecaller job?
Ans : This BPO Telecaller job offers a salary between ₹25,000-₹35,000 per month. This is a Full Time opportunity and has 69 openings available.