BPO Telecaller

Job Summary:

We are looking for a motivated and results-driven Collections Telecaller to join our team. The ideal candidate will be responsible for contacting customers to remind them of overdue payments, negotiating payment plans, and ensuring timely collection of outstanding dues while maintaining a professional and customer-centric approach.

Key Responsibilities:

• Make outbound calls to customers with overdue accounts.

• Follow up consistently on outstanding dues via calls, SMS, emails, or WhatsApp.

• Maintain accurate records of interactions and payment status in the system.

• Explain account status and payment options to customers in a clear and respectful manner.

• Negotiate repayment plans in accordance with company policies.

• Resolve customer queries or escalate them to the appropriate department if needed.

• Meet or exceed daily, weekly, and monthly targets for collections.

• Adhere to compliance, quality, and data privacy standards.

Key Requirements:

• Education: Minimum 12th Pass; Graduation preferred.

• Experience: 0–2 years in collections, telecalling, customer service, or a similar role (Freshers with good communication skills may apply).

• Skills:

  • Strong verbal communication skills in [English/Hindi/Regional Language].

  • Good negotiation and persuasion skills.

  • Basic computer literacy (MS Office, data entry, CRM tools).

  • Ability to handle pressure and meet deadlines.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., FINWORLD.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 10 BPO Telecaller at FINWORLD
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.