Bpo Team Leader

Position : Process Trainer ( B1)

Qualification: Graduate - Any Discipline

Overall Experience: 3-5 years

Location: Kolkata

Salary: 7to 9 LPA

Relevant Experience Breakup in terms of :

• 3-5 Years
• Min 1 year experience as a Trainer is a must
• Medical BPO experience will be an added advantage

Essential Hiring Skills:

• Excellent communication skills –Grammar, Punctuation and Spellings (R, W, S)
• Experience in Order Management, Logistics, Contact center, MDM related process and delivering training to a team working in Medical environment
• Ensures achievement of all system, team and individual Customer and standards
• Manages Key performance indicators
• Maintain complete knowledge of all service tasks and programs, as well as system and products
• Responsible for administrative aspects including reporting
• Superior communication (oral, written), presentation, and interpersonal skills
• Demonstrated ability to develop and implement process enhancements and performance
• Ability to plan, prioritize, organize and communicate with Delivery organization
• Experienced in goal-setting (defining and prioritizing specific, driving objectives)

Technical skills
• Familiarity of MS office tools, outlook, internet
• Good knowledge of computer handling and applications (E.g. Salesforce, Oracle R12, MDM, Service Now etc.)


Behavioral Skills:
• Highly self-motivated to deliver Training and maintain high standards in both quantity and quality
• High energy level and personal resilience
• Integrity and desire to comply with all legal and moral standards
• Service and quality oriented as well as customer focused

Responsibilities:

 Train agents on understand customer products, services and deliver training to the Agents
• Drive Mock sessions/role play to enhance agent skills
• Identify process pain points, run root cause analysis and recommend process improvement
• Coach and counsel agent wherever needed
• Document the training reports / trackers
• Report of Quality performance and reports during Training to gauge agents knowledge base
• Continuously contribute towards process improvement
• Responsible for working with the team members on their performance improvement plan and ensure the improvement basis the agreed timelines

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹38000 - ₹40000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 5 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., WIPRO.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 20 Bpo Team Leader at WIPRO
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Night Shift.