Bpo Team Leader

25,000 - 45,000 /month

Treline Advisory Private Limited

Hebbal, Bangalore

2 - 6 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Salary/Qualification: Only Experienced - 30CTC-45CTC (Graduation Compulsory)
Age Criteria: 25 Years - 35 Years
Languages: English and Hindi Compulsory
Company Description: Treline Advisory Pvt Ltd is a technology-enabled contact center focusing on Business Management, collections, and customer support for the BFSI Segment. The company provides services in Business Process Management (BPM), Tele calling/Customer Care Services, Contact Center Management, Debt Management (Recovery & Collection), and Digital Recovery. Role Description This is a full-time on-site role as a Collection Team Leader located in Bengaluru. The Collection Team Leader will be responsible for leading and managing a team of collection agents, overseeing daily operations, monitoring performance, implementing strategies to optimize collections, and ensuring compliance with company policies and procedures.
Responsibilities: Lead, motivate, and coach a team of collection agents to achieve collection targets and KPIs. Provide ongoing training, guidance, and feedback to team members to enhance performance and productivity. Monitor individual and team performance metrics, such as call quality, customer satisfaction, and collection rates, and implement strategies for improvement. Develop and implement collection strategies and action plans to optimize the recovery of outstanding debts while maintaining positive customer relationships. Conduct regular performance evaluations and one-on-one meetings with team members to review performance, set goals, and provide support. Handle escalated customer inquiries and complaints in a professional and timely manner. Collaborate with other departments, such as Customer Service and Finance, to streamline collection processes and resolve issues. Prepare and analyse collection reports to track progress, identify trends, and make data-driven decisions.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Bpo Team Leader job

What qualifications and experience are required for this Bpo Team Leader position?
Ans : Candidates should have a Graduate and above qualification with 2-6 years of experience and skills like Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Bpo Team Leader job ranges between ₹25,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hebbal, Bangalore.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Bpo Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Bpo Team Leader job?
Ans : As a Bpo Team Leader, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Bpo Team Leader job is located in Hebbal, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 2-6 years of experience is ideal for this Bpo Team Leader job.
Why should you apply for this Bpo Team Leader job?
Ans : This Bpo Team Leader job offers a salary between ₹25,000-₹45,000 per month. This is a Full Time opportunity and has 2 openings available.