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Customer Support Bpo Team Leader

salary 10,000 - 50,000 /month
company-logo
job companyTele Performance
job location Ghansoli, Mumbai
job experience1 - 5 years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution

Job Highlights

sales
Industry Type: Banking
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Night Shift

Job Description

Process - BFSI, BANKING Domain

Location - Ghansoli, Navi Mumbai

Shift - Rotational Shifts (including night shifts)

5 days working with 2 rotational weekoffs

Need immediate joiners only

Roles n Responsibilities -

- Supervisor and manage a team of inbound customer service agents.

- Assign daily workloads, manage rosters and ensure optimal staffing coverage.

- Conduct regular coaching sessions, performance reviews and attendance targets.

NOTE:

Please be very well prepared with all the TL KPIs n KRAs

Shrinkage, Attrition, NPS, CSAT, BQM n all other KPIs

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Bpo Team Leader job

  1. What skills and experience do you need for this Customer Support Bpo Team Leader job?
    Ans : To apply for this Customer Support Bpo Team Leader job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-5 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Bpo Team Leader job ranges between ₹10,000-₹50,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Bpo Team Leader job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Ghansoli, Mumbai.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Bpo Team Leader job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Bpo Team Leader job?
    Ans : As a Customer Support Bpo Team Leader, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Bpo Team Leader job is located in Ghansoli, Mumbai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 1-5 years of experience is ideal for this Customer Support Bpo Team Leader job.
  10. Why should you apply for this Customer Support Bpo Team Leader job?
    Ans : This Customer Support Bpo Team Leader job offers a salary between ₹10,000-₹50,000 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Computer Knowledge, International Calling, Query Resolution

Shift

Night

Contract Job

No

Salary

₹ 10000 - ₹ 50000

Contact Person

Satej Koli

Interview Address

Ghansoli, Ghansoli, Mumbai
Posted 3 days ago
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