Process - BFSI, BANKING Domain
Location - Ghansoli, Navi Mumbai
Shift - Rotational Shifts (including night shifts)
5 days working with 2 rotational weekoffs
Need immediate joiners only
Roles n Responsibilities -
- Supervisor and manage a team of inbound customer service agents.
- Assign daily workloads, manage rosters and ensure optimal staffing coverage.
- Conduct regular coaching sessions, performance reviews and attendance targets.
NOTE:
Please be very well prepared with all the TL KPIs n KRAs
Shrinkage, Attrition, NPS, CSAT, BQM n all other KPIs