Bpo Team Leader

9,500 - 14,500 /month

S Global Group

Indira Nagar, Lucknow

0 - 6 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Insurance, Medical Benefits

Job Description

We are looking for a Bpo Team Leader to join our team at S Global Group. The role offers ₹ 9,500 - ₹ 14,500 and involves managing customer calls, delivering outstanding customer service related to customer Support and Team leading. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 0.5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Bpo Team Leader job

Can freshers or experienced candidates apply for this Bpo Team Leader role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Bpo Team Leader role.
How much can you earn in this position?
Ans : You can earn between ₹9,500-₹14,500 per month in this Bpo Team Leader position.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Indira Nagar, Lucknow.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Bpo Team Leader job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Bpo Team Leader, you will work on skills like Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Bpo Team Leader job is located in Indira Nagar, Lucknow.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution along with 0-1 years of experience is ideal for this Bpo Team Leader job.
Why should you apply for this Bpo Team Leader job?
Ans : This Bpo Team Leader job offers a salary between ₹9,500-₹14,500 per month. This is a Full Time opportunity and has 5 openings available.