Bpo Team Leader

25,000 - 27,000 /month

Fastinfo Legal Services Private Limited

Sector V - Salt Lake, Kolkata

1 - 6+ years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: B2B Sales

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: PF, Medical Benefits

Job Description

Team Leader (TL) Job | Advanced Excel | Attrition & Shrinkage | Salary 25K–27K

Location: salt lake
Salary: ₹25,000 – ₹27,000 per month
Experience: Minimum 1 Year (On Paper Mandatory)
Job Type: Full-Time

Job Overview

We are hiring an experienced Team Leader (TL) with strong expertise in Advanced Excel, MIS Reporting, Attrition Calculation, and Shrinkage Formula Analysis. Candidates must have at least 1 year of on-paper experience in a Team Leader role, preferably in BPO, Sales, Operations, or Backend process.

This role is ideal for candidates with strong analytical skills, workforce management knowledge, and hands-on experience in team handling and performance monitoring.

Key Responsibilities

Manage and supervise a team to achieve daily, weekly, and monthly targets
Prepare MIS reports using Advanced Excel (VLOOKUP, HLOOKUP, Pivot Tables, XLOOKUP, Formulas, Dashboards)
Calculate and analyze Attrition Rate and Shrinkage Percentage
Monitor team productivity, attendance, and performance metrics
Provide coaching, feedback, and performance improvement plans
Ensure process compliance and quality standards
Coordinate with management for reporting and performance review

Required Skills

Minimum 1 year experience as Team Leader (TL) (On Paper Mandatory)
Strong command of Advanced Excel & Reporting Tools
Good understanding of Attrition & Shrinkage Formulas
Excellent communication and leadership skills
Target-driven and data-oriented mindset

Why Join Us?

Competitive Salary: ₹25K–₹27K
Career Growth Opportunities
Professional Work Environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Bpo Team Leader job

What is the eligibility criteria to apply for this Bpo Team Leader job?
Ans: The candidate should be 12th Pass and above and above with 1 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹25000 - ₹27000 per month that depends on your interview. It's a Full Time job in Kolkata.
How many working days are there for this Bpo Team Leader job?
Ans: This Bpo Team Leader job will have 6 working days.
Are there any charges applicable while applying or joining this Bpo Team Leader job?
Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., Fastinfo Legal Services Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Bpo Team Leader role?
Ans: There is an immediate opening of 2 Bpo Team Leader at Fastinfo Legal Services Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Bpo Team Leader job?
Ans: This Bpo Team Leader job has Rotational Shift.