Bpo Team Leader

25,000 - 27,000 /month

Fastinfo Legal Services Private Limited

Sector V - Salt Lake, Kolkata

1 - 6+ years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: B2B Sales

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: PF, Medical Benefits

Job Description

Team Leader (TL) Job | Advanced Excel | Attrition & Shrinkage | Salary 25K–27K

Location: salt lake
Salary: ₹25,000 – ₹27,000 per month
Experience: Minimum 1 Year (On Paper Mandatory)
Job Type: Full-Time

Job Overview

We are hiring an experienced Team Leader (TL) with strong expertise in Advanced Excel, MIS Reporting, Attrition Calculation, and Shrinkage Formula Analysis. Candidates must have at least 1 year of on-paper experience in a Team Leader role, preferably in BPO, Sales, Operations, or Backend process.

This role is ideal for candidates with strong analytical skills, workforce management knowledge, and hands-on experience in team handling and performance monitoring.

Key Responsibilities

Manage and supervise a team to achieve daily, weekly, and monthly targets
Prepare MIS reports using Advanced Excel (VLOOKUP, HLOOKUP, Pivot Tables, XLOOKUP, Formulas, Dashboards)
Calculate and analyze Attrition Rate and Shrinkage Percentage
Monitor team productivity, attendance, and performance metrics
Provide coaching, feedback, and performance improvement plans
Ensure process compliance and quality standards
Coordinate with management for reporting and performance review

Required Skills

Minimum 1 year experience as Team Leader (TL) (On Paper Mandatory)
Strong command of Advanced Excel & Reporting Tools
Good understanding of Attrition & Shrinkage Formulas
Excellent communication and leadership skills
Target-driven and data-oriented mindset

Why Join Us?

Competitive Salary: ₹25K–₹27K
Career Growth Opportunities
Professional Work Environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Bpo Team Leader job

Who is eligible to apply for this Bpo Team Leader job at Fastinfo Legal Services Private Limited?
Ans : Candidates should have a 12th Pass and above qualification for this Bpo Team Leader job offered by Fastinfo Legal Services Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹27,000 per month in this Bpo Team Leader position.
What shift and timings does this job follow?
Ans : This Bpo Team Leader job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many vacancies are there for this Bpo Team Leader job?
Ans : There are 2 vacancies for this Bpo Team Leader role.
Is this job open for all genders?
Ans : Yes, this Bpo Team Leader job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Bpo Team Leader position is Sector V - Salt Lake, Kolkata.
What makes this Bpo Team Leader job a good opportunity?
Ans : This Bpo Team Leader job is a good opportunity as it offers a salary between ₹25,000-₹27,000 per month. This is a Full Time job and has 2 openings.