Bpo Team Leader

salary 15,000 - 25,000 /month
company-logo
job companyCiel Hr
job location Andheri (East), Mumbai
job experience6+ months Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Marathi
qualification
12th Pass and above
gender
Females Only
jobShift
6 days working | Day Shift
star
Job Benefits: PF

Job Description

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Bpo Team Leader job

  1. What is the eligibility criteria to apply for this Bpo Team Leader job?
    Ans: The candidate should be 12th Pass and above and above with 6 months - 6+ years Experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
  3. How many working days are there for this Bpo Team Leader job?
    Ans: This Bpo Team Leader job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
    Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., Ciel Hr.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Bpo Team Leader role?
    Ans: There is an immediate opening of 1 Bpo Team Leader at Ciel Hr
  7. Who can apply for this job?
    Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Bpo Team Leader job?
    Ans: This Bpo Team Leader job has Day Shift.
Candidates can call HR for more info.
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Other Details

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, International Calling, Non-voice/Chat Process, Good English Communication, Customer Support, Bpo Team Leader, Sales Team Leader, Customer service

Shift

Day

Salary

₹ 15000 - ₹ 25000

Regional Languages

Marathi, Hindi

English Proficiency

Yes

Contact Person

Sahil

Interview Address

Andheri
Posted 21 minutes ago
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