BPO Non Voice Process Executive

Job Title: Non-Voice Support Executive

Department: Customer Support / Technical Support / IT Helpdesk
Job Type: Full-time
Location: [Insert Location] / Remote / Hybrid
Experience: 0–2 years (Freshers can apply)
Shift: Rotational / Day / Night (as per business needs)

Job Summary:

We are looking for a detail-oriented and customer-focused Non-Voice Support Executive to handle client/customer queries through chat, email, or ticketing systems. You will play a key role in ensuring timely and accurate resolution of issues, maintaining high levels of customer satisfaction without engaging in voice-based interactions.

Key Responsibilities:

• Respond to customer queries via email, chat, or ticketing tools in a professional and timely manner

• Troubleshoot customer issues related to [products/services/software]

• Document all interactions and update internal systems accurately

• Follow defined workflows and adhere to SLAs (Service Level Agreements)

• Escalate unresolved issues to appropriate departments

• Maintain customer satisfaction through efficient handling of requests

• Provide product/service information clearly and concisely

• Perform follow-ups to ensure resolution and customer satisfaction

• Work collaboratively with team members and support functions

Skills and Qualifications:

• Bachelor’s degree (any discipline) or equivalent qualification

• Good written communication skills in English (mandatory)

• Basic understanding of computer systems and internet usage

• Typing speed of 30+ WPM with good accuracy

• Strong analytical and problem-solving abilities

• Ability to work in a fast-paced environment and handle multiple queries

• Prior experience in customer service/chat/email support is a plus

• Flexibility to work in shifts (if required)
  
  Only Watsapp: 9080547479

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this BPO Non Voice Process Executive job

1. What is the eligibility criteria to apply for this BPO Non Voice Process Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this BPO Non Voice Process Executive job?
   Ans: This BPO Non Voice Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Non Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this BPO Non Voice Process Executive job and during the employment with the company, i.e., TRAMENT SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Non Voice Process Executive role?
   Ans: There is an immediate opening of 20 BPO Non Voice Process Executive at TRAMENT SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Non Voice Process Executive job?
   Ans: This BPO Non Voice Process Executive job has Day Shift.