BPO Non Voice Process Executive

25,000 - 50,000 /month

Foiwe Info Global Solutions Private Limited

Silk Board, Bangalore

1 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

Males Only

5 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

A Senior Email Support Executive is a customer support professional who handles user queries primarily through email, but at a more advanced level than entry or junior roles.

Here’s a clear breakdown of what the role involves:

What they do

Respond to customer queries, complaints, and requests via email

Handle complex or escalated issues that junior agents can’t resolve

Maintain a professional, clear, and empathetic tone in written communication

Follow company policies while also using judgment to resolve unique cases

Coordinate with internal teams (tech, billing, logistics, etc.) for issue resolution

Ensure timely responses and high customer satisfaction

Key responsibilities

Managing high-volume email queues efficiently

Drafting accurate and well-structured responses

Identifying patterns in customer issues and reporting them

Mentoring or guiding junior email support agents

Meeting KPIs like response time, resolution rate, and CSAT

Skills required

Strong written English (grammar, clarity, tone)

Problem-solving and analytical thinking

Patience and customer empathy

Time management and multitasking

Familiarity with CRM tools (like Zendesk, Freshdesk, etc.)

Typical qualifications

Bachelor’s degree (often preferred but not always required)

1–5+ years of experience in customer/email support

Experience in handling escalations or complex cases

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this BPO Non Voice Process Executive job

What are the eligibility criteria for this BPO Non Voice Process Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-7 years of experience and skills like Query Resolution, Non-voice/Chat Process for this BPO Non Voice Process Executive job offered by Foiwe Info Global Solutions Private Limited in Silk Board, Bangalore.
What salary is offered for this BPO Non Voice Process Executive job?
Ans : The salary for this BPO Non Voice Process Executive job ranges between ₹25,000-₹50,000 per month.
What shift and timings does this job follow?
Ans : This BPO Non Voice Process Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Silk Board, Bangalore.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-7 years of experience can apply for this BPO Non Voice Process Executive job. Only male candidates can apply.
What does the role of BPO Non Voice Process Executive involve?
Ans : As a BPO Non Voice Process Executive, your work will involve skills like Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This BPO Non Voice Process Executive job is located in Silk Board, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution, Non-voice/Chat Process along with 1-7 years of experience is ideal for this BPO Non Voice Process Executive job.
Why should you apply for this BPO Non Voice Process Executive job?
Ans : This BPO Non Voice Process Executive job offers a salary between ₹25,000-₹50,000 per month. This is a Full Time opportunity and has 10 openings available.