BPO Manager

20,000 - 40,000 /month

Paradise Estate

Shivaji Nagar, Pune

0 - 6+ years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

All Education levels

Males Only

6 days working | Day Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a BPO Manager to join our team at Paradise Estate. The role offers ₹20,000 - ₹40,000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this BPO Manager job

What skills and experience do you need for this BPO Manager job?
Ans : To apply for this BPO Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this BPO Manager job ranges between ₹20,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This BPO Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shivaji Nagar, Pune.
How many vacancies are there for this BPO Manager job?
Ans : There are 5 vacancies for this BPO Manager role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 0-7 years of experience are eligible to apply for this BPO Manager role. Only male candidates are eligible.
What are the key responsibilities of this BPO Manager job?
Ans : As a BPO Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this BPO Manager position is Shivaji Nagar, Pune.
Who is the right fit for this BPO Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-7 years of experience is the right fit for this BPO Manager job.
What makes this BPO Manager job a good opportunity?
Ans : This BPO Manager job is a good opportunity as it offers a salary between ₹20,000-₹40,000 per month. This is a Full Time job and has 5 openings.