BPO Manager

We are looking for a BPO Manager to join our team at Amazon. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20,000 - ₹38,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 10th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Age criteria 18 to 29 years

• It is a Both Customer Support / TeleCaller job for candidates with Freshers.