BPO Customer Support Executive- voice process

30,000 - 35,000 /month

Transcom

DLF CITY, Gurgaon

6+ months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Job Title: Customer Support Executive – PhonePe (Domestic Process)

Location: Gurgaon

Job Description:

We are hiring Customer Support Executives for PhonePe Domestic Process. Candidates will be responsible for handling customer queries, providing resolutions, and ensuring a high-quality customer experience.

Eligibility Criteria:
• Graduate in any discipline.
• Freshers and experienced candidates can apply.
• Minimum 6 months of Customer Service experience preferred.
• Insurance customer service experience will be an added advantage.
• Excellent communication skills (B2 Level English).
• Versant Score: 60 and above.

Job Responsibilities:
• Handle customer queries via calls.
• Provide accurate information and timely resolutions.
• Maintain high customer satisfaction levels.
• Follow company processes and quality standards.
• Achieve productivity and performance targets.

Job Details:
• Process: Domestic Customer Support
• Work Mode: Work From Office
• Shift: Rotational
• Weekly Off: Rotational
• Working Days: 6 Days a Week

Salary:
• Freshers: ₹24,000 CTC per month (Including PLI)
• Experienced: ₹27,000 CTC per month (Including PLI)
• PLI: 10%

Important Note:
✔ Graduates only.
✔ Strong English communication skills are mandatory.
✔ Customer Service background preferred.
✔ Insurance customer service experience will be preferred.
✔ Immediate joiners are highly preferred.

Interested candidates can share their updated resume.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this BPO Customer Support Executive- voice process job

What skills and experience do you need for this BPO Customer Support Executive- voice process job?
Ans : To apply for this BPO Customer Support Executive- voice process job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹30,000-₹35,000 per month in this BPO Customer Support Executive- voice process position.
What shift and timings does this job follow?
Ans : This BPO Customer Support Executive- voice process job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in DLF CITY, Gurgaon.
How many vacancies are there for this BPO Customer Support Executive- voice process job?
Ans : There are 50 vacancies for this BPO Customer Support Executive- voice process role.
Is this job open for all genders?
Ans : Yes, this BPO Customer Support Executive- voice process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a BPO Customer Support Executive- voice process, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this BPO Customer Support Executive- voice process position is DLF CITY, Gurgaon.
Who is the right fit for this BPO Customer Support Executive- voice process job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this BPO Customer Support Executive- voice process job.
What makes this BPO Customer Support Executive- voice process job a good opportunity?
Ans : This BPO Customer Support Executive- voice process job is a good opportunity as it offers a salary between ₹30,000-₹35,000 per month. This is a Full Time job and has 50 openings.