Banking Support Executive

20,000 - 23,000 /month

Cogent E Services

Whitefield, Bangalore

0 - 1 years Experience in Customer Support / TeleCaller

76 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Banking Support Executive to join our team at Cogent E Services. The role offers ₹20000 - ₹23000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Banking Support Executive job

Can freshers or experienced candidates apply for this Banking Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Banking Support Executive role.
What salary is offered for this Banking Support Executive job?
Ans : The salary for this Banking Support Executive job ranges between ₹20,000-₹23,000 per month.
What shift and timings does this job follow?
Ans : This Banking Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Whitefield, Bangalore.
How many vacancies are there for this Banking Support Executive job?
Ans : There are 76 vacancies for this Banking Support Executive role.
Is this job open for all genders?
Ans : Yes, this Banking Support Executive job is open for both male and female candidates.
What does the role of Banking Support Executive involve?
Ans : As a Banking Support Executive, your work will involve skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Banking Support Executive position is Whitefield, Bangalore.
Who is the right fit for this Banking Support Executive job?
Ans : A candidate having skills like Domestic Calling, International Calling with 0-1 years of experience is the right fit for this Banking Support Executive job.
What makes this Banking Support Executive job a good opportunity?
Ans : This Banking Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹23,000 per month. This is a Full Time job and has 76 openings.