Backend Executive

24,000 - 28,000 /month

Witbloom Training & Placement

Malad (West), Mumbai

6 - 60 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Banking

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Backend Executive to join our team at WITBLOOM TRAINING & PLACEMENT. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Backend Executive job

What qualifications and experience are required for this Backend Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like Query Resolution, Non-voice/Chat Process.
What is the salary and job type for this role?
Ans : The salary for this Backend Executive job ranges between ₹24,000-₹28,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Backend Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Backend Executive job is open for both male and female candidates.
What are the key responsibilities of this Backend Executive job?
Ans : As a Backend Executive, key responsibilities include skills like Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Backend Executive job is located in Malad (West), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution, Non-voice/Chat Process along with 1-5 years of experience is ideal for this Backend Executive job.
Why should you apply for this Backend Executive job?
Ans : This Backend Executive job offers a salary between ₹24,000-₹28,000 per month. This is a Full Time opportunity and has 50 openings available.