Back Office Team Leader

We are looking for a Back Office Team Leader to join our team at Kotak Life. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Life Insurance. The role offers ₹20000 - ₹31000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Back Office Team Leader job

1. What is the eligibility criteria to apply for this Back Office Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹31000 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Back Office Team Leader job?
   Ans: This Back Office Team Leader job will have 5 working days.
4. Are there any charges applicable while applying or joining this Back Office Team Leader job?
   Ans: No, there is no fee applicable for applying this Back Office Team Leader job and during the employment with the company, i.e., KOTAK LIFE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Team Leader role?
   Ans: There is an immediate opening of 60 Back Office Team Leader at KOTAK LIFE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Back Office Team Leader job?
   Ans: This Back Office Team Leader job has Day Shift.