Back Office Team Leader

10,000 - 12,000 /month

Global Aqua Solutions

Behala Manton, Kolkata

1 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Job Highlights

Languages: Hindi, Bengali

Graduate and above

Males Only

6 days working | Day Shift

Job Description

We are looking for a Back Office Team Leader to join our team at Global Aqua Solutions. The role offers ₹10000 - ₹12000 and involves managing customer calls, delivering outstanding customer service related to HOME APPLIANCE SERVICE CENTER. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Back Office Team Leader job

What qualifications and experience are required for this Back Office Team Leader position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Back Office Team Leader job ranges between ₹10,000-₹12,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Back Office Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Behala Manton, Kolkata.
How many vacancies are there for this Back Office Team Leader job?
Ans : There is 1 vacancy for this Back Office Team Leader role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Back Office Team Leader role. Only male candidates are eligible.
What are the key responsibilities of this Back Office Team Leader job?
Ans : As a Back Office Team Leader, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Back Office Team Leader position is Behala Manton, Kolkata.
Who is the right fit for this Back Office Team Leader job?
Ans : A candidate having skills like Computer Knowledge with 1-3 years of experience is the right fit for this Back Office Team Leader job.
What makes this Back Office Team Leader job a good opportunity?
Ans : This Back Office Team Leader job is a good opportunity as it offers a salary between ₹10,000-₹12,000 per month. This is a Full Time job and has 1 openings.