Azure Support Engineer

Customer support Role Summary The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience Key Responsibilities: · Provide support for Azure Platform services commerce systems billing and accountrelated issues · Diagnose and resolve customer problems using strong analytical and troubleshooting skills · Communicate effectively with customers to gather information explain next steps and provide timely updates · Support OrdertoCash operations invoicing payment transactions and online service processes · Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction · Escalate complex issues when specialized expertise is required · Continuously build expertise in Azure technologies architecture and service offerings Required Skills: · Excellent spoken and written English communication skills · Strong customer engagement and stakeholder management abilities · Proven troubleshooting and problemsolving skills · Understanding of cloud services Azure fundamentals and online platforms · Knowledge of commerce and billing processes including invoicing and payment transactions · Experience with accountlogin troubleshooting and customer support operations · Strong learning agility and ability to quickly acquire new technical skills · Core Competencies · Customer Focus · Technical Problem Solving · Communication Excellence · CrossTeam Collaboration · Ownership Accountability · Continuous Learning and Adaptability