Associate Relationship Manager

15,000 - 25,000 /month*

Kotak Mahindra

Rabindra Sadan, Kolkata

₹5,000 incentives included

Freshers in Customer Support / TeleCaller

30 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Life Insurance

Languages: Bengali

12th Pass and above

Females Only

5 days working | Day Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Associate Relationship Manager to join our team at Kotak Mahindra. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Life Insurance. The role offers ₹15000 - ₹25000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Associate Relationship Manager job

What skills and experience do you need for this Associate Relationship Manager job?
Ans : To apply for this Associate Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along.
What is the salary and job type for this role?
Ans : The salary for this Associate Relationship Manager job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Associate Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rabindra Sadan, Kolkata.
How many openings are available for this position?
Ans : There are 30 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Associate Relationship Manager role. No prior experience is required.
What are the key responsibilities of this Associate Relationship Manager job?
Ans : As a Associate Relationship Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Associate Relationship Manager job is located in Rabindra Sadan, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along is ideal for this Associate Relationship Manager job.
Why should you apply for this Associate Relationship Manager job?
Ans : This Associate Relationship Manager job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 30 openings available.