Customer Support Associate Agency Development Manager

12,000 - 50,000 /month*

Hdfclife Insurance Company Limited

Rabindra Sadan, Kolkata

₹10,000 incentives included

6 - 12 months Experience in Customer Support / TeleCaller

15 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Job Highlights

Industry Type: Life Insurance

Languages: Hindi, Bengali

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Associate Agency Development Manager to join our team at Hdfclife Insurance Company Limited. The role offers ₹ 12,000 - ₹ 50,000 and involves managing customer calls, delivering outstanding customer service related to Life Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Associate Agency Development Manager job

What skills and experience do you need for this Customer Support Associate Agency Development Manager job?
Ans : To apply for this Customer Support Associate Agency Development Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling along with 1-1 years of experience.
What salary is offered for this Customer Support Associate Agency Development Manager job?
Ans : The salary for this Customer Support Associate Agency Development Manager job ranges between ₹12,000-₹50,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Associate Agency Development Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rabindra Sadan, Kolkata.
How many vacancies are there for this Customer Support Associate Agency Development Manager job?
Ans : There are 15 vacancies for this Customer Support Associate Agency Development Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Support Associate Agency Development Manager job is open for both male and female candidates.
What does the role of Customer Support Associate Agency Development Manager involve?
Ans : As a Customer Support Associate Agency Development Manager, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Associate Agency Development Manager position is Rabindra Sadan, Kolkata.
Who is the right fit for this Customer Support Associate Agency Development Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling with 1-1 years of experience is the right fit for this Customer Support Associate Agency Development Manager job.
What makes this Customer Support Associate Agency Development Manager job a good opportunity?
Ans : This Customer Support Associate Agency Development Manager job is a good opportunity as it offers a salary between ₹12,000-₹50,000 per month. This is a Full Time job and has 15 openings.