Customer Support Assistant Manager

8,000 - 15,000 /month

Orphosys Foundation

Dhakuria, Kolkata

1 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Education

12th Pass and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Assistant Manager to join our team at Orphosys Foundation. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹ 8,000 - ₹ 15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Assistant Manager job

Who is eligible to apply for this Customer Support Assistant Manager job at Orphosys Foundation?
Ans : Candidates should have a 12th Pass and above qualification and skills like Computer Knowledge, Query Resolution for this Customer Support Assistant Manager job offered by Orphosys Foundation.
How much can you earn in this position?
Ans : You can earn between ₹8,000-₹15,000 per month in this Customer Support Assistant Manager position.
What shift and timings does this job follow?
Ans : This Customer Support Assistant Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dhakuria, Kolkata.
How many vacancies are there for this Customer Support Assistant Manager job?
Ans : There is 1 vacancy for this Customer Support Assistant Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-7 years of experience are eligible to apply for this Customer Support Assistant Manager role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Support Assistant Manager, you will work on skills like Computer Knowledge, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Support Assistant Manager position is Dhakuria, Kolkata.
Who is the right fit for this Customer Support Assistant Manager job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-7 years of experience is the right fit for this Customer Support Assistant Manager job.
What makes this Customer Support Assistant Manager job a good opportunity?
Ans : This Customer Support Assistant Manager job is a good opportunity as it offers a salary between ₹8,000-₹15,000 per month. This is a Full Time job and has 1 openings.