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Customer Support Assistant Manager

salary 14,444 - 17,777 /month
company-logo
job companyKtech Distributions
job location Action area 1A, Kolkata
job experience2 - 6+ years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Job Highlights

sales
Industry Type: Hospitality, Travel & Tourism
qualification
All Education levels
gender
Females Only
jobShift
6 days working | Flexible Shift

Job Description

We are looking for a Assistant Manager to join our team at Ktech Distributions. The role offers ₹14,444 - ₹17,777 and involves managing customer calls, delivering outstanding customer service related to Hospitality, Travel & Tourism. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is below 10th and 2 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Support Assistant Manager job

  1. What qualifications and experience are required for this Customer Support Assistant Manager position?
    Ans : Candidates should have All Education levels with 2-7 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Assistant Manager job ranges between ₹14,000-₹17,500 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Assistant Manager job follows a Flexible shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Action area 1A, Kolkata.
  5. How many vacancies are there for this Customer Support Assistant Manager job?
    Ans : There is 1 vacancy for this Customer Support Assistant Manager role.
  6. Which candidates are eligible to apply?
    Ans : Candidates from all education levels with 2-7 years of experience are eligible to apply for this Customer Support Assistant Manager role. Only female candidates are eligible.
  7. What is the job location for this position?
    Ans : The job location for this Customer Support Assistant Manager position is Action area 1A, Kolkata.
  8. What makes this Customer Support Assistant Manager job a good opportunity?
    Ans : This Customer Support Assistant Manager job is a good opportunity as it offers a salary between ₹14,000-₹17,500 per month. This is a Full Time job and has 1 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Shift

Flexible

Contract Job

No

Salary

₹ 14444 - ₹ 17777

Contact Person

Kunal
Posted 10+ days ago
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