Customer Support Assistant Manager

14,444 - 17,777 /month

Ktech Distributions

Action area 1A, Kolkata

2 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: Hospitality, Travel & Tourism

All Education levels

Females Only

6 days working | Flexible Shift

Job Description

We are looking for a Assistant Manager to join our team at Ktech Distributions. The role offers ₹14,444 - ₹17,777 and involves managing customer calls, delivering outstanding customer service related to Hospitality, Travel & Tourism. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 2 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Support Assistant Manager job

What qualifications and experience are required for this Customer Support Assistant Manager position?
Ans : Candidates should have All Education levels with 2-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Assistant Manager job ranges between ₹14,000-₹17,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Assistant Manager job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Action area 1A, Kolkata.
How many vacancies are there for this Customer Support Assistant Manager job?
Ans : There is 1 vacancy for this Customer Support Assistant Manager role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 2-7 years of experience are eligible to apply for this Customer Support Assistant Manager role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Assistant Manager position is Action area 1A, Kolkata.
What makes this Customer Support Assistant Manager job a good opportunity?
Ans : This Customer Support Assistant Manager job is a good opportunity as it offers a salary between ₹14,000-₹17,500 per month. This is a Full Time job and has 1 openings.