Assistant Manager

We are looking for a Assistant Manager to join our team at BAKERY POINT. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers ₹ 21,000 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner
• Address customer queries, concerns, and complaints with a problem-solving approach
• Maintain accurate records of customer interactions and follow-ups
• Provide timely and relevant information to customers to resolve their issues
• Work collaboratively with other teams to escalate and resolve complex issues
• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

building and maintaining strong relationships with clients and customers while overseeing budgets, managing expenses, and contributing to the overall financial health of the department. The role involves leading and developing a team to achieve departmental goals, resulting in higher productivity and improved employee satisfaction. Additionally, the Floor Manager enhances customer satisfaction through exceptional service and prompt issue resolution, streamlines processes to improve efficiency, reduce costs, and ensure high-quality standards are met, and motivates and manages the team to achieve operational goals.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.