Assistant Manager - Customer Service Job Description Your Responsibilities : • Maintain customer accounts information, including the products and processes related to particular accounts along with general admin duties. • Managing and processing all assigned customer purchase orders in a timely and accurate manner, along with refunds / exchanges / cancellation/ outstanding etc. • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. • Follow communication procedures, guidelines, and policies to execute all the functions in a compliant manner. • Ensure customer satisfaction and provide professional customer support. Requirements • Excellent communication and problem-solving skills • Familiar with CRM / SAP systems and practices, with knowledge of LC business would be a plus. • Customer orientation and ability to adapt/respond to different types of situations. Your Profile: Requires graduate degree or equivalent and at least 2-3 years of experience in the field or in a related area. Proven Customer Support experience or similar CS role from F&B industry. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. City Mumbai State Maharashtra Location Country India Experience Level Mid Level
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.
More about this Assistant Manager - Customer Service job
What are the eligibility criteria for this Assistant Manager - Customer Service job?
Ans : Candidates should have All Education levels with 2-3 years of experience for this Assistant Manager - Customer Service job offered by Adm Agro Industries India Private Limited in Nalasopara (West), Mumbai.
What salary is offered for this Assistant Manager - Customer Service job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Assistant Manager - Customer Service job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nalasopara (West), Mumbai.
How many vacancies are there for this Assistant Manager - Customer Service job?
Ans : There is 1 vacancy for this Assistant Manager - Customer Service role.
Is this job open for all genders?
Ans : Yes, this Assistant Manager - Customer Service job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Assistant Manager - Customer Service position is Nalasopara (West), Mumbai.
What makes this Assistant Manager - Customer Service job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Adm Agro Industries India Private Limited
Nalasopara (West), Mumbai
2 - 3 years Experience in Customer Support / TeleCaller
Full Time
