Assistant Call Centre & Query Management - Responsible for assisting in call centre operations and managing customer queries efficiently. - Acts as a point of contact for patients and clients seeking information or support. - Requires good communication skills and ability to handle multiple queries professionally. - Supports the call centre team in maintaining service quality and timely response. - Works closely with hospital departments to ensure accurate information dissemination. - May involve handling telephonic and email communications related to hospital services. - Requires adaptability to work in a healthcare environment and manage sensitive information. - Focuses on customer satisfaction and query resolution to enhance patient experience. - Likely to require coordination with various hospital units for query escalation and follow-up. - Emphasizes teamwork and organizational skills to manage workload effectively.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Assistant - Call Centre and Query Management job
What qualifications and experience are required for this Assistant - Call Centre and Query Management position?
Ans : Candidates should have All Education levels with 1-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Assistant - Call Centre and Query Management job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kanchrapara M, Kolkata.
How many vacancies are there for this Assistant - Call Centre and Query Management job?
Ans : There is 1 vacancy for this Assistant - Call Centre and Query Management role.
Is this job open for all genders?
Ans : Yes, this Assistant - Call Centre and Query Management job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Assistant - Call Centre and Query Management position is Kanchrapara M, Kolkata.
What makes this Assistant - Call Centre and Query Management job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Fortis Healthcare Limited
Kanchrapara M, Kolkata
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
