Area Customer Service Manager_Product-Support_0832_4673_1014358 Area Manager Customer Service: Leading a team of Approx: 11-12 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Teams Performance each Month and provide feedbacks and support team to achieve their respective KRA’s. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others: Believes in team work and identify and utilizes each team member’s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time Experience Level Mid Level
ఇతర details
It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.
More about this Area Customer Service Manager - Retail Asset Products job
What qualifications and experience are required for this Area Customer Service Manager - Retail Asset Products position?
Ans : Candidates should have All Education levels with 2-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Area Customer Service Manager - Retail Asset Products job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Falta, Kolkata.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Area Customer Service Manager - Retail Asset Products job is open for both male and female candidates.
Where is this job located?
Ans : This Area Customer Service Manager - Retail Asset Products job is located in Falta, Kolkata.
Why should you apply for this Area Customer Service Manager - Retail Asset Products job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Kotak Mahindra Bank Limited
Falta, Kolkata
2 - 6+ years Experience in Customer Support / TeleCaller
ఫుల్ టైమ్
High Demand
