After sales service in-charge

15,000 - 20,000 /month

Network Techlab (i) Private Limited

Andheri (East), Mumbai

0 - 1 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Computer Knowledge

Query Resolution

Industry Type: Software & IT Services

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Key Responsibilities

Coordinate and schedule service requests, installations, maintenance, and repairs.
Act as the primary point of contact for customers regarding service-related inquiries.
Create, update, and track service tickets using the designated ticketing system.
Assign service tasks to engineers/technicians based on availability and priority.
Monitor service progress and ensure adherence to SLAs and timelines.
Communicate service status updates to customers and internal stakeholders.
Maintain accurate service records, reports, and documentation.
Coordinate with vendors and third-party service providers when required.
Assist in preparing service reports, invoices, and follow-ups.
Escalate critical service issues to management as needed.
Support service audits, process improvements, and quality initiatives.

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

What is the eligibility criteria to apply for this After sales service in-charge job?
Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this After sales service in-charge job?
Ans: This After sales service in-charge job will have 6 working days.
Are there any charges applicable while applying or joining this After sales service in-charge job?
Ans: No, there is no fee applicable for applying this After sales service in-charge job and during the employment with the company, i.e., Network Techlab (i) Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this After sales service in-charge role?
Ans: There is an immediate opening of 5 After sales service in-charge at Network Techlab (i) Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this After sales service in-charge job?
Ans: This After sales service in-charge job has Day Shift.