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Customer Support Admission Counsellor

salary 15,000 - 20,000 /month
company-logo
job companyShishuka Healthcare Private Limited
job location Kalyan nagar, Bangalore
job experience6 - 12 months Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Education
sales
Languages: Hindi, Kannada
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF

Job Description

We are looking for a Admission Counsellor to join our team at Shishuka Healthcare Private Limited. The role offers ₹ 15,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Admission Counsellor job

  1. What skills and experience do you need for this Customer Support Admission Counsellor job?
    Ans : To apply for this Customer Support Admission Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
  2. What salary is offered for this Customer Support Admission Counsellor job?
    Ans : The salary for this Customer Support Admission Counsellor job ranges between ₹15,000-₹20,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Admission Counsellor job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Kalyan nagar, Bangalore.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Admission Counsellor job is open for both male and female candidates.
  7. What does the role of Customer Support Admission Counsellor involve?
    Ans : As a Customer Support Admission Counsellor, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Admission Counsellor job is located in Kalyan nagar, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience is ideal for this Customer Support Admission Counsellor job.
  10. Why should you apply for this Customer Support Admission Counsellor job?
    Ans : This Customer Support Admission Counsellor job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, Non-voice/Chat Process, Domestic Calling, Query Resolution, International Calling

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 20000

Regional Languages

Kannada, Hindi

Contact Person

Ranjitha

Interview Address

Kalyan Nagar, Kalyan nagar, Bangalore
Posted 7 hours ago
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