Customer Support Admission Counsellor

10,000 - 30,000 /month*

Rpg Ventures

Undri, Pune

₹15,000 incentives included

2 - 6+ years Experience in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: Education

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Admission Counsellor to join our team Annabella Educare. The role offers ₹10,000 - ₹30,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Support Admission Counsellor job

What skills and experience do you need for this Customer Support Admission Counsellor job?
Ans : To apply for this Customer Support Admission Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 2-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Admission Counsellor job ranges between ₹10,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Admission Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Undri, Pune.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Admission Counsellor job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Admission Counsellor job?
Ans : As a Customer Support Admission Counsellor, key responsibilities include skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Admission Counsellor job is located in Undri, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 2-7 years of experience is ideal for this Customer Support Admission Counsellor job.
Why should you apply for this Customer Support Admission Counsellor job?
Ans : This Customer Support Admission Counsellor job offers a salary between ₹10,000-₹30,000 per month. This is a Full Time opportunity and has 2 openings available.