Admission Counsellor

We are looking for a Admission Counsellor to join our team at Pro Talent. The role offers ₹13,000 - ₹23,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to Student inquiries, complaints and concerns with a problem-solving mindset.

• Log Student interactions and track follow-ups.

• Offer timely and relevant solutions to resolve Student issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, student satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 5 years of experience. The role involves student counselling for preparaotry exams and confirm the admission , providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.