Customer Support Academic Counsellor

15,000 - 27,000 /month*

Solution

Kalyanpur, Kanpur

₹2,000 incentives included

6 - 12 months Experience in Customer Support / TeleCaller

25 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Education

Post Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account, CCRM Certificate

Job Description

We are looking for a Academic Counsellor to join our team at Solution. The role offers ₹ 15,000 - ₹ 27,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Post Graduate and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Academic Counsellor job

What skills and experience do you need for this Customer Support Academic Counsellor job?
Ans : To apply for this Customer Support Academic Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 1-1 years of experience.
What salary is offered for this Customer Support Academic Counsellor job?
Ans : The salary for this Customer Support Academic Counsellor job ranges between ₹15,000-₹27,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Academic Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalyanpur, Kanpur.
How many vacancies are there for this Customer Support Academic Counsellor job?
Ans : There are 25 vacancies for this Customer Support Academic Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a Post Graduate and above qualification and 1-1 years of experience are eligible to apply for this Customer Support Academic Counsellor role. Only female candidates are eligible.
What does the role of Customer Support Academic Counsellor involve?
Ans : As a Customer Support Academic Counsellor, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Academic Counsellor position is Kalyanpur, Kanpur.
Who is the right fit for this Customer Support Academic Counsellor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution with 1-1 years of experience is the right fit for this Customer Support Academic Counsellor job.
What makes this Customer Support Academic Counsellor job a good opportunity?
Ans : This Customer Support Academic Counsellor job is a good opportunity as it offers a salary between ₹15,000-₹27,000 per month. This is a Full Time job and has 25 openings.