Academic Counsellor

7,000 - 17,000 /month*

Prime Academy

Virar West, Mumbai

₹5,000 incentives included

0 - 6 years Experience in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Education

All Education levels

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Academic Counsellor to join our team at Prime Academy. The role offers ₹ 7,000 - ₹ 17,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Academic Counsellor job

Can freshers or experienced candidates apply for this Academic Counsellor role?
Ans : Candidates who have All Education levels with 0-6 years of experience can apply for this Academic Counsellor role.
What salary is offered for this Academic Counsellor job?
Ans : The salary for this Academic Counsellor job ranges between ₹7,000-₹17,000 per month.
What shift and timings does this job follow?
Ans : This Academic Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Virar West, Mumbai.
How many vacancies are there for this Academic Counsellor job?
Ans : There are 2 vacancies for this Academic Counsellor role.
Is this job open for all genders?
Ans : Yes, this Academic Counsellor job is open for both male and female candidates.
What does the role of Academic Counsellor involve?
Ans : As a Academic Counsellor, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Academic Counsellor position is Virar West, Mumbai.
Who is the right fit for this Academic Counsellor job?
Ans : A candidate having skills like Computer Knowledge with 0-6 years of experience is the right fit for this Academic Counsellor job.
What makes this Academic Counsellor job a good opportunity?
Ans : This Academic Counsellor job is a good opportunity as it offers a salary between ₹7,000-₹17,000 per month. This is a Full Time job and has 2 openings.