Academic Counsellor

15,000 - 35,000 /month*

Pandayan Infinity Education Research Studies India Federation

Kurla (East), Mumbai

₹10,000 incentives included

1 - 2 years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Job Highlights

Industry Type: Education

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 5 days working | Day Shift

Job Benefits: Meal

Job Description

We are looking for a Academic Counsellor to join our team at Pandayan Infinity Education Research Studies India Federation. The role offers ₹ 15,000 - ₹ 35,000 and involves managing customer calls, delivering outstanding customer service related to Education. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Academic Counsellor job

What qualifications and experience are required for this Academic Counsellor position?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Academic Counsellor job ranges between ₹15,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Academic Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kurla (East), Mumbai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-2 years of experience can apply for this Academic Counsellor job. Only female candidates can apply.
Where is this job located?
Ans : This Academic Counsellor job is located in Kurla (East), Mumbai.
Why should you apply for this Academic Counsellor job?
Ans : This Academic Counsellor job offers a salary between ₹15,000-₹35,000 per month. This is a Full Time opportunity and has 10 openings available.