Academic Counsellor

16,000 - 25,000 /month

Nira Innovation

Vasai West, Mumbai

6 - 60 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Banking

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Academic Counsellor to join our team at Nira Innovation. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹ 16,000 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Academic Counsellor job

Who is eligible to apply for this Academic Counsellor job at Nira Innovation?
Ans : Candidates should have a 12th Pass and above qualification for this Academic Counsellor job offered by Nira Innovation.
How much can you earn in this position?
Ans : You can earn between ₹16,000-₹25,000 per month in this Academic Counsellor position.
What shift and timings does this job follow?
Ans : This Academic Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vasai West, Mumbai.
How many vacancies are there for this Academic Counsellor job?
Ans : There are 10 vacancies for this Academic Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-5 years of experience are eligible to apply for this Academic Counsellor role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Academic Counsellor position is Vasai West, Mumbai.
What makes this Academic Counsellor job a good opportunity?
Ans : This Academic Counsellor job is a good opportunity as it offers a salary between ₹16,000-₹25,000 per month. This is a Full Time job and has 10 openings.