Academic Counsellor

3,000 - 15,000 /month

Jetstar Aviation Services Private Limited

New Town, Asansol

0 - 1 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Education

Languages: Hindi, Bengali

All Education levels

All genders

6 days working | Day Shift

Job Description

We are looking for a Academic Counsellor to join our team at Secret professor solutions. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹3,000 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th UPTO GRADUATE and 0 - 1 years of experience, freshers are mainly invited to get experience and enhance their skill. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Office Address :

Khandra, Amloka More, Paschim Barddhaman, 713363

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Academic Counsellor job

What skills and experience do you need for this Academic Counsellor job?
Ans : To apply for this Academic Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹3,000-₹15,000 per month in this Academic Counsellor position.
What shift and timings does this job follow?
Ans : This Academic Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in New Town, Asansol.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Academic Counsellor job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Academic Counsellor, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Academic Counsellor job is located in New Town, Asansol.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Academic Counsellor job.
Why should you apply for this Academic Counsellor job?
Ans : This Academic Counsellor job offers a salary between ₹3,000-₹15,000 per month. This is a Full Time opportunity and has 10 openings available.