Back Office Supervisor

Key Responsibilities :

Hospital Operations • Ensure smooth daily functioning of hospital operations • Monitor OPD, IPD, ICU, OT, reception, pharmacy, housekeeping, security, and support services • Resolve operational issues immediately • Ensure proper patient flow and minimum waiting time

Facility & Infrastructure Management • Supervise electricity, AC, DG backup, plumbing, water supply, CCTV, and fire safety systems • Coordinate with vendors for repairs and maintenance • Ensure all hospital equipment and infrastructure remain functional • Monitor cleanliness and hygiene across hospital premises

Staff Supervision • Monitor attendance, discipline, grooming, and duty allocation of staff • Ensure staff follows SOPs and hospital protocols • Coordinate with HR for manpower requirements • Handle staff escalations and operational issues

Patient Experience • Ensure patients and attendants receive proper guidance and support • Handle complaints professionally and resolve issues quickly • Monitor patient satisfaction and service quality

Compliance & Documentation • Ensure NABH and hospital compliance standards are followed • Maintain records related to maintenance, incidents, vendor visits, and audits • Ensure safety protocols are followed across departments

Vendor & Inventory Coordination • Coordinate with housekeeping, security, biomedical, electrical, and maintenance vendors • Monitor consumables and facility-related inventory • Ensure timely procurement of operational items

Emergency Handling • Respond quickly during emergencies, breakdowns, power failures, or operational crises • Coordinate between departments during emergency situations

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 5 years of experience.