Senior Subject Matter Expert

JD – Subject Matter Expert (Claims Handling)

·       Job Location – Gurgaon, sector 44

·       Work exp – 3+ yrs (from medical/ travel insurance industry)

·       Salary – 30k-35k per month

Key Responsibilities:

·       Serve as the go-to expert for operational processes, tools, and best practices within the organization.

·       Analyze existing operations workflows and recommend improvements for increased efficiency, accuracy, and cost-effectiveness.

·       Support process transitions, onboarding, and training by sharing domain knowledge with internal teams.

·       Collaborate with business units to develop and maintain Standard Operating Procedures (SOPs).

·       Ensure compliance with internal policies and regulatory requirements.

·       Provide insights and recommendations based on data analysis and industry trends.

·       Participate in quality audits and support corrective/preventive action planning.

·       Support implementation of new tools or systems by offering operational insights.

·       Train and mentor junior staff and support knowledge sharing across the team.

Qualifications & Skills:

· Minimum 3–5 years of experience of Insurance sector /  assistance Company ( Medical and Travel)

· Strong understanding of operational workflows· Excellent communication skills – both verbal and written.

· Proficient in call centre tools, CRM platforms, and Microsoft Office Suite.

· Willingness to work in a 24/7 shift environment, including weekends and holidays if required.

• It is a Full Time Back Office / Data Entry job for candidates with 3 - 6+ years Experience.

More about this Senior Subject Matter Expert job

1. What is the eligibility criteria to apply for this Senior Subject Matter Expert job?
   Ans: The candidate should be Graduate and above and above with 3 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Senior Subject Matter Expert job?
   Ans: This Senior Subject Matter Expert job will have 6 working days.
4. Are there any charges applicable while applying or joining this Senior Subject Matter Expert job?
   Ans: No, there is no fee applicable for applying this Senior Subject Matter Expert job and during the employment with the company, i.e., INSURANCE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Senior Subject Matter Expert role?
   Ans: There is an immediate opening of 1 Senior Subject Matter Expert at INSURANCE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Senior Subject Matter Expert job?
   Ans: This Senior Subject Matter Expert job has 10:00 दोपहर - 06:30 शाम timing.