Counsellor

Key Responsibilities:

· Manage inbound and outbound calls: Answer and make calls to assist patients, respond to queries, or follow up on appointments.

· Counsel patients over the phone and guide them to appropriate in-person services.

· Schedule and confirm appointments: Book, reschedule, and confirm patient appointments with the appropriate doctor or service.

· Provide information: Offer details about services, and general procedures.

· Handle inquiries: Address patient questions or concerns promptly and resolve issues or escalate them to the right person.

· Maintain patient records: Accurately update customer information and record details of all phone interactions in the database.

· Negotiate and close sales: Present pricing, payment plans, and package deals, and handle negotiations to finalize the sale and book the appointment or procedure.

· Manage customer relationships: Build and maintain strong, positive relationships with patients to ensure satisfaction, loyalty, and repeat business.

· Follow up: Contact potential patients who have shown interest but have not yet booked to follow up on their consultation and close the sale.

· Meet sales targets: Strive to meet or exceed monthly, quarterly, and annual sales goals set by management.

· Collaborate with other staff: Work closely with doctors, Technicians, to ensure a seamless patient experience from consultation to treatment.

· Encourage referrals and repeat visits through trust-based relationships.

· Handle client feedback with empathy and professionalism.

Key skills and qualities

· Verbal communication: Excellent telephone etiquette and the ability to speak clearly and persuasively.

· Organizational skills: Strong attention to detail to accurately manage appointment calendars and patient records.

· Time management: Ability to handle a high volume of calls efficiently and prioritize tasks.

· Empathy: A patient-centered approach to assist people who may be in stressful situations.

· Problem-solving: Ability to think quickly to resolve patient issues or concerns. 

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 4 years of experience.

More about this Counsellor job

1. What is the eligibility criteria to apply for this Counsellor job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹45000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Counsellor job?
   Ans: This Counsellor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Counsellor job?
   Ans: No, there is no fee applicable for applying this Counsellor job and during the employment with the company, i.e., Grace Techno.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Counsellor role?
   Ans: There is an immediate opening of 2 Counsellor at Grace Techno
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Counsellor job?
   Ans: This Counsellor job has 10:00 AM - 07:00 PM timing.