Operation Manager

About NEETSupport.com

NEETSupport.com is a fast-growing EdTech platform dedicated to helping aspiring medical students crack the NEET exam with top-notch resources, expert mentorship, and a student-first approach. We are driven by innovation, accessibility, and academic excellence.

Job Overview

We are looking for a detail-oriented and proactive Operations Manager to oversee the day-to-day operations of NEETSupport.com. The ideal candidate will be responsible for ensuring smooth execution of academic delivery, student support, content operations, vendor coordination, and cross-functional team alignment.

Key Responsibilities

1. Academic Operations

• Coordinate with academic teams to ensure timely content delivery (videos, PDFs, tests, etc.)

• Manage scheduling of live classes, test series, doubt sessions, and mentor interactions

• Oversee the learning management system (LMS) and ensure content accuracy and uptime

2. Customer & Student Support

• Set up and monitor support workflows to ensure high-quality resolution of student issues

• Work closely with the support team to monitor SLAs, response times, and satisfaction scores

• Analyze student feedback and operational data to continuously improve processes

3. Cross-functional Coordination

• Liaise between product, content, tech, sales, and marketing teams for seamless execution

• Track and report performance KPIs across departments to leadership

4. Vendor and Platform Management

• Manage relationships with third-party platforms (e.g., video hosting, LMS tools, CRM)

• Ensure compliance with contracts, SLAs, and billing cycles

5. Process Optimization

• Design, implement, and improve SOPs for operational workflows

• Identify bottlenecks and leverage tools or automation to scale operations efficiently

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field (MBA preferred)

• Minimum 5 years of experience in operations, with at least 2 years in EdTech or exam-prep sector

• Proven track record of managing cross-functional teams and improving operational KPIs

• Familiarity with LMS tools, CRMs, Google Workspace, Excel/Sheets, and dashboards

• Strong problem-solving, analytical, and communication skills

• Highly organized with attention to detail and ability to manage multiple priorities

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 3 years of experience.

More about this Operation Manager job

1. What is the eligibility criteria to apply for this Operation Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Operation Manager job?
   Ans: This Operation Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Manager job?
   Ans: No, there is no fee applicable for applying this Operation Manager job and during the employment with the company, i.e., MINECART.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Manager role?
   Ans: There is an immediate opening of 10 Operation Manager at MINECART
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Manager job?
   Ans: This Operation Manager job has 10:00 AM - 07:00 PM timing.