About the Role
Must Have Good English Communication
As a Real-Time Analyst, you will play a key role in monitoring live delivery operations in the USA and Europe carried out by autonomous robots. Your primary responsibility will be to ensure seamless deliveries by tracking real-time activity, guiding robots through unexpected obstacles, and coordinating with field teams when support is needed. This role is well-suited for someone who is detail-oriented, enjoys structured problem-solving, and thrives in a desk-based environment. It is ideal for individuals who are comfortable with system-based work and can maintain focus for extended periods.
Key Responsibilities
• Monitor Autonomous Operations: Track and supervise real-time robot deliveries via the operations platform, ensuring consistent performance and minimal disruptions.
• Remote Intervention: Safely and efficiently guide robots through unforeseen obstacles (e.g., pedestrians, blocked paths, construction zones) using remote navigation tools.
• Collaborate with Field Teams: Coordinate with on-ground personnel to assist with robot retrieval, maintenance, or urgent interventions.
• Incident Management: Document, escalate, and follow up on system alerts, safety concerns, or robot anomalies, contributing to continuous improvement processes.
• Operational Optimization: Analyze delivery patterns and provide feedback to enhance route performance, improve uptime, and support expansion into new service areas.
• Compliance & Safety Oversight: Ensure robots follow local pedestrian and traffic regulations, and act swiftly in situations that could affect public safety.
• Data Entry & Accuracy: Maintain accurate logs and reports of remote interventions, delivery status, and customer feedback for internal tracking.
• Shift Handover Communication: Provide thorough handover notes for incoming shift teammates to maintain continuity and awareness of ongoing situations.
• Adaptability to New Locations: Quickly learn the layouts and delivery nuances of newly launched cities or campuses, adapting guidance accordingly.
• Multi-Robot Management: Manage multiple delivery robots simultaneously, prioritizing interventions based on urgency and impact. Required Skills
• Strong attention to detail and ability to consistently work with
concentration.
• Excellent problem-solving skills with the ability to make quick, informed decisions during remote interventions.
• Effective communication skills
• Ability to multitask and prioritize actions in a fast-paced, dynamic environment.
• Basic technical aptitude and comfort working with digital platforms,
remote navigation tools, and software systems.
• Strong organizational skills for accurate data entry, reporting, and
shift handovers.
• Ability to collaborate cross-functionally and work well within a team environment.
• Prior experience in BPO, KPO operations, real-time monitoring, or customer support is preferred.
Why Join Us?
• Be part of an exciting project in the growing field of robotics.
• Join a team that values your ideas and invests in your career.
• Enjoy a positive work culture with fun Fridays, activities, and team
support.
• Clear opportunities for advancement as the project and company
grow.
• Get recognized for your dedication and contributions