Operation Manager

Company: Franchise Hai

Location: ECIL, NEAR BUS STAND OPP,4 TH FLOOR HYDERABAD

Department: Operations

Experience Required: 3 to 5 years

Position Type: Full-time

🎯 Role Objective

To oversee and streamline day-to-day operations across franchise units, ensure smooth coordination between departments, enforce company SOPs, and drive operational efficiency for business growth.

📌 Key Responsibilities

1. Franchise Operations Oversight

Monitor and support the daily activities of all franchise branches

Ensure compliance with company standards, SOPs, and branding guidelines

Coordinate between central office and franchise partners to resolve operational issues

2. Process Improvement & SOP Implementation

Identify process bottlenecks and suggest improvements

Standardize operating procedures across locations

Conduct training sessions for franchise staff when necessary

3. Performance Monitoring

Track key performance indicators (KPIs) of franchise units

Analyze operational reports and take corrective action as required

Conduct audits and mystery checks

4. Team Coordination

Collaborate with marketing, telecalling, and sales departments to ensure smooth customer journey

Supervise ground-level staff, logistics, and support services

5. Vendor & Inventory Management (if applicable)

Coordinate with vendors and service providers

Ensure timely procurement and delivery of necessary materials

6. Customer Service Oversight

Address customer escalations and ensure resolution

Implement customer satisfaction improvement strategies

✅ Requirements

Bachelor’s degree in Business Administration, Operations, or related field

3 to 5 years of proven experience in operations, preferably in franchising, retail, or service industry

Strong leadership, organizational, and communication skills

Ability to multitask and work under pressure

Proficient in MS Office, Google Workspace, and CRM tools

Willingness to travel across franchise locations if needed

💼 What We Offer

FIXED SALARY 22000 TO 25000

Competitive salary with performance-based incentives

Career growth opportunities within a fast-scaling brand

Exposure to multi-unit franchise operations

Dynamic and supportive work environment

⏳ Working Hours:

Monday to Saturday – 10:00 AM to 7:00 PM

(Sunday Off)

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 5 years of experience.

More about this Operation Manager job

1. What is the eligibility criteria to apply for this Operation Manager job?
   Ans: The candidate should be Post Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹25000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Operation Manager job?
   Ans: This Operation Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Manager job?
   Ans: No, there is no fee applicable for applying this Operation Manager job and during the employment with the company, i.e., FRACHISE HAI INDIA.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Operation Manager role?
   Ans: There is an immediate opening of 5 Operation Manager at FRACHISE HAI INDIA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Manager job?
   Ans: This Operation Manager job has 10:00 AM - 07:00 PM timing.