Operation Manager

Role Overview Senior Executive – Operations will lead the end-to-end operational performance of Medora Travel Services, ensuring exceptional service delivery, fleet efficiency, chauffeur management, client satisfaction, and overall business growth. This role demands a hands-on leader who understands premium mobility services, can manage high-expectation corporate clients, and can build a reliable, scalable operational ecosystem. Key Responsibilities Operational Leadership • Oversee daily operations of chauffeur-driven car rental services across Ahmedabad and intercity routes. • Ensure timely vehicle deployment, route planning, and service coordination. • Maintain high service standards aligned with Medora’s brand promise of reliability and comfort. • Monitor operational KPIs such as on-time performance, fleet utilization, trip accuracy, and customer feedback. Client & Stakeholder Management • Serve as the primary operational point of contact for corporate clients, hotels, travel desks, and VIP customers. • Resolve escalations promptly and professionally. • Coordinate with

sales and customer se

• ce teams to ensure seamless service delivery. • Build long-term cl
• t relationships through consistent service excellence. • Implemen
• echnology tools for dispatching, tracking, billing accuracy, and reportin
• • Drive continuous improvement initiatives to enhance efficiency and optimis
• he use to reduce operational costs. Team Leadership • Lead and mentor junior
• ecutives, dispatch teams, and support staff. • Foster

culture of accou

tability, discipline, and customer-centricity. • Conduct regular team meetings, training sessions, and performance reviews. Required Qualifications & Experience • Bachelor’s degree; MBA preferred.

• It is a Full Time Back Office / Data Entry job for candidates with 3 - 6 years of experience.