Client Servicing (Operation)
Charge Location: Delhi
Industry Type: Education / Training Joining: Immediate
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for attaining targets set for generating references for existing and newly created products/ courses.
• Responsible for coordinating with centres as well as head office to ensure smooth flow of communication and functioning of centres to conduct year round classes as well as crash course.
• Responsible to ensure all processes set for students, centres, faculty, material delivery and inventory management are followed.
• Responsible to address all parent and student queries post enrolment online as well as offline.
• Responsible to ensure management is updated or apprised of any wrongdoings/ fraudulent activities which are against company ethics and policies being undertaken at any centre or by any employee
• Responsible to build good rapport with existing parents and students to ensure positive word of mouth and lead and reference generation
• Responsible to assist parents and students in filling forms of universities as per guidelines of company
• Responsible to maintain discipline at centres at time of classes as well as during offline Mocks being conducted at centres.
QUALIFICATIONS:
Education and Knowledge:
• Minimum of Bachelor’s degree in any subject domain.
• Professional proficiency with Microsoft Office package, especially in MS Excel and IT literate.
Experience:
• One or more years of experience in a relevant field. (Freshers can also apply)
Skills:
• Clear Communication Skills
• Effective Listening
• Adaptability
• Ability to Use Positive Language
• Patience Problem-solving attitude and creative
• Verbal and written communication Skills
• Ability to multitask and handle work pressure skillfully and competently
Personal characteristics:
• Confident, Highly motivated, and energetic
• Taking Responsibility & Willingness to Improve
• Resourceful and problem solver
• Honest in terms of efforts and intent
• Should be a good team player