E-commerce Operations Executive

30,000 - 40,000 /month

Hob Cosmetics Private Limited

Sector 19 Gurgaon, Gurgaon

3 - 4 years Experience in Back Office / Data Entry

1 Opening

Full Time

Skills Required

Computer Knowledge

Email Writing

Internet Surfing

MS Excel

MS Word

Job Highlights

Graduate and above

Males Only

10:00 AM - 07:00 PM | 6 days working

Job Benefits: PF

Job Description

Key Responsibility Areas (KRAs)

1. Order Processing

• Process all marketplace and website orders within SLA.

• Ensure zero order backlog.

• Coordinate with warehouse for dispatch.

• Monitor cancellations, returns, and failed orders.

• Resolve order-related issues with customer support.

KPI

• 98%+ orders processed within SLA

• <1% order processing errors

⸻

2. Product Catalog Management

• Create new product listings across all platforms.

• Update product titles, descriptions, images, attributes, and specifications.

• Maintain category mapping and SEO-friendly product information.

• Ensure listing accuracy and completeness.

KPI

• 100% catalog accuracy

• New listings live within 24 hours of approval

⸻

3. Pricing & Discount Management

• Upload sale prices and promotional discounts.

• Execute platform campaigns.

• Validate pricing before campaigns go live.

• Ensure pricing consistency across channels.

KPI

• Zero pricing errors

• 100% campaigns activated before deadline

⸻

4. Marketplace Operations

Manage backend operations across:

• Shopify

• Amazon

• Nykaa

• Flipkart

• Myntra

• Tira

• Blinkit

• Zepto

• Jiomart (if applicable)

Responsibilities include:

• Listing activation

• Stock sync

• Price updates

• Offer uploads

• Inventory checks

• Platform issue resolution

KPI

• 99% active listings

• Zero inactive products due to backend errors

⸻

5. Inventory Coordination

• Update inventory across all marketplaces.

• Prevent overselling.

• Coordinate replenishment with warehouse.

• Monitor low-stock alerts.

KPI

• Inventory accuracy >99%

• Zero overselling incidents

⸻

6. Campaign Execution

• Execute marketplace sale events.

• Upload banners where applicable.

• Configure coupons, combos, bundles, and promotional pricing.

• Verify campaign visibility after launch.

KPI

• 100% campaign execution

• No missed sale deadlines

7. Reporting & MIS

• Daily order reports

• Sales reports by platform

• Listing health reports

• Out-of-stock reports

• Price audit reports

KPI

• Daily reports submitted before 11 AM

• 100% reporting accuracy

⸻

8. Marketplace Issue Resolution

• Raise support tickets with marketplaces.

• Track reimbursement claims.

• Resolve listing suppressions.

• Follow up on account health issues.

KPI

• 95% issues resolved within agreed SLA

Other Details

It is a Full Time Back Office / Data Entry job for candidates with 3 - 4 years of experience.

More about this E-commerce Operations Executive job

What skills and experience do you need for this E-commerce Operations Executive job?
Ans : To apply for this E-commerce Operations Executive job, candidates should have skills like Computer Knowledge, Email Writing, Internet Surfing, MS Excel, MS Word along with 3-4 years of experience.
What salary is offered for this E-commerce Operations Executive job?
Ans : The salary for this E-commerce Operations Executive job ranges between ₹30,000-₹40,000 per month.
What is the work schedule for this E-commerce Operations Executive job?
Ans : This E-commerce Operations Executive job has 6 days working days and timings from 10:00 AM - 07:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 19 Gurgaon, Gurgaon.
How many vacancies are there for this E-commerce Operations Executive job?
Ans : There is 1 vacancy for this E-commerce Operations Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 3-4 years of experience are eligible to apply for this E-commerce Operations Executive role. Only male candidates are eligible.
What does the role of E-commerce Operations Executive involve?
Ans : As a E-commerce Operations Executive, your work will involve skills like Computer Knowledge, Email Writing, Internet Surfing, MS Excel, MS Word. This role is part of Back Office / Data Entry category.
What is the job location for this position?
Ans : The job location for this E-commerce Operations Executive position is Sector 19 Gurgaon, Gurgaon.
Who is the right fit for this E-commerce Operations Executive job?
Ans : A candidate having skills like Computer Knowledge, Email Writing, Internet Surfing, MS Excel, MS Word with 3-4 years of experience is the right fit for this E-commerce Operations Executive job.
What makes this E-commerce Operations Executive job a good opportunity?
Ans : This E-commerce Operations Executive job is a good opportunity as it offers a salary between ₹30,000-₹40,000 per month. This is a Full Time job and has 1 openings.