A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Dropdash Technologies Private Limited
Sector 63 Noida, Noida
0 - 1 years Experience in Back Office / Data Entry
Full Time
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person in a professional manner.
Troubleshoot customer issues and provide timely solutions or escalate them to higher levels if required.
Maintain records of customer interactions, transactions, and feedback.
Coordinate with internal departments (Operations, Technical, Finance, etc.) to resolve customer issues.
Ensure service-level agreements (SLAs) are met and customer expectations are managed effectively.
Assist in onboarding new clients/customers and guide them about products/services.
Provide after-sales support and handle customer complaints with patience and empathy.
Prepare daily/weekly/monthly reports on customer support activities.
Stay updated with company products, services, and processes to provide accurate information to customers.
High DemandHigh Demand
