Customer Relationship Executive

Key Responsibilities

• Manage customer database, booking details, inventory records, and payment schedules

• Handle post-sales customer relationship management for plots, villas, and township projects

• Handle incoming IVR calls and direct customer inquiries

• Track customer payments including booking amount, down payment, installments, CLP plans, and possession dues

• Coordinate with sales team for booking forms, agreements, KYC documents, and customer onboarding

• Send payment reminders and follow-ups through calls, emails, SMS, and WhatsApp

• Maintain records of customer interactions, commitments, site visit feedback, and complaint resolution

• Coordinate with accounts and legal teams for payment reconciliation, agreement execution, registry, and documentation

• Generate reports related to collections, overdue payments, cancellations, transfers, and customer status

• Assist customers regarding payment receipts, account statements, demand letters, and project updates

• Handle customer queries related to possession, construction updates, amenities, and project milestones

• Ensure timely resolution of customer concerns to maintain strong customer satisfaction and retention

• Escalate critical customer issues or long-pending dues to management

Required Skills & Qualifications

• 2–5 years of experience in CRM, customer relationship management, telecalling, or collections in real estate industry

• Knowledge of real estate sales process, payment plans, agreements, and registry procedures

• Hands-on experience with IVR systems and MS Excel

• Strong communication, follow-up, coordination, and customer handling skills

• Good reporting and documentation abilities

• Ability to handle multiple customers and maintain professional relationships

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 5 years of experience.