Back Office Staff

Job description

We are looking for a self-driven and competent Executive-Collections/ Sr. Executive-Collections to facilitate our collection process and trace and contact B2C clients for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments

Role & responsibilities

• Contacting customers and informing them of their overdue bills.

• Advising customers on their payment options and suggesting methods of payments

• Negotiating suitable payment plans.

• Take actions to encourage timely debt payments

• Resolve billing and customer credit issues

• Update account status records and collection efforts

• Report on collection activity and accounts receivable status

• Assist in improving collection strategies to drive continuous improvement in the collections process.

• Research and resolve payment discrepancies.

• Verify clients and customers who appear to be potential defaulters.

• Aggressively work on hard recovery of bad debts, insolvent clients, defaulters and fraud cases.

• Find/trace and contact clients to ask about their overdue payments

• Manage field executive for recovery.

Preferred candidate profile

1. Minimum 2.5 years of experience in a B2C collections/ recovery role.

2. Strong verbal and communication skills.

3. Ability to work in a deadline driven and target-based role.

4. Ability to speak persuasively and listen critically

5. Knowledge of MS-Office is a must.

6. DRA will be advantage

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 2 years of experience.

More about this Back Office Staff job

1. What is the eligibility criteria to apply for this Back Office Staff job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹24000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Back Office Staff job?
   Ans: This Back Office Staff job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Staff job?
   Ans: No, there is no fee applicable for applying this Back Office Staff job and during the employment with the company, i.e., CITYFURNISH INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Staff role?
   Ans: There is an immediate opening of 1 Back Office Staff at CITYFURNISH INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Back Office Staff job?
   Ans: This Back Office Staff job has 10:01 AM - 07:01 PM timing.