Back Office Executive

Job Summary:

The Loan Backend Executive is responsible for handling the complete backend process of personal loan applications, ensuring accurate documentation, coordination with banks/NBFCs, timely follow-ups, and smooth disbursement of loans. The role requires maintaining data accuracy, compliance with company policies, and providing operational support to the sales team.

Key Roles & Responsibilities:

Loan Processing & Documentation

• Verify and scrutinize customer documents for personal loan applications.

• Ensure completeness and accuracy of all required documents before submission.

• Prepare and maintain loan files as per lender requirements.

• Upload and update customer information in CRM and lender portals.

Coordination & Follow-up

• Coordinate with banks, NBFCs, and financial institutions for loan processing.

• Follow up regularly on application status, approvals, queries, and disbursements.

• Act as a liaison between the customer, sales team, and lending partners.

• Resolve documentation discrepancies and lender queries promptly.

Data Management

• Maintain accurate records of all loan applications and customer data.

• Update daily MIS reports and operational dashboards.

• Ensure proper filing and maintenance of physical and digital records.

Compliance & Quality Control

• Ensure all applications comply with lender guidelines and company policies.

• Conduct preliminary checks on KYC, income documents, bank statements, and credit-related information.

• Maintain confidentiality of customer information and company data.

Customer Support

• Assist customers regarding documentation requirements and application status.

• Provide timely updates on approval, sanction, and disbursement stages.

• Ensure a smooth customer experience throughout the loan process.

Reporting

• Generate daily, weekly, and monthly processing reports.

• Track pending cases and escalate delays to the concerned authority.

• Maintain records of approvals, rejections, and disbursements.

Required Skills:

• Good knowledge of Personal Loan processes and documentation.

• Proficiency in MS Excel, MS Word, and CRM software.

• Strong communication and coordination skills.

• Attention to detail and accuracy in documentation.

• Ability to manage multiple applications simultaneously.

• Good follow-up and organizational skills.

Preferred Qualification:

• Graduate in any discipline.

• Experience in Personal Loan Operations, Banking, NBFC, DSA, or Financial Services preferred.

Key Performance Indicators (KPIs):

• Number of applications processed.

• Documentation accuracy rate.

• Loan approval and disbursement turnaround time.

• MIS and reporting accuracy.

• Compliance adherence and error-free processing.

• Coordination efficiency with lenders and internal teams.

Additional Responsibilities:

The employee may be assigned any additional duties related to loan operations, documentation, customer support, reporting, or administrative activities as required by the company from time to time.

• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 2 years of experience.