Job description : Back Office Executive
A Back Office Executive is responsible for supporting and ensuring smooth operations. Their duties include:
• Data Entry: Recording and updating information into the database accurately and efficiently.
• Processing Transactions: Handling and processing routine transactions such as invoices, receipts, and payments.
• Record Keeping: Maintaining accurate and organized records of transactions and other relevant data.
• Customer Support: Answering customer inquiries, resolving problems, and providing information as needed.
• Documentation: Preparing reports, maintaining records, and organizing files.
• Compliance: Ensuring all activities comply with company policies and regulations.
• Team Support: Assisting team members and contributing to team goals.
• Reporting: Generating reports and presenting findings to management.
• Handle customer inquiries via phone, email, or chat.
• Assist in resolving customer complaints and issues promptly.
• The ideal candidate for this role should have attention to detail, and the ability to work independently and in a team environment.